Speleotherapy Clinic policies and procedures:

For the safety, comfort, and wellbeing of yourself and other clients, we ask you to follow the policies and procedures listed below:

• Please arrive for your session ten minutes before the scheduled time in order not to disturb people enjoying their session.

• Do not use any perfumes, creams, lotions or any other substances that may produce a fragrance as they may have an allergic effect on another person.
• Do not bring bags or outdoor wear (coats, etc) into the Halotherapy treatment room. You can lock your belongings in the lockers provided in the change room. Speleotherapy Clinic is not responsible for anything lost or stolen.
• Disposable lab bouffant caps (head covers), shoe covers and gowns are provided and must be worn in the Halotherapy treatment room at all times.
• For hygienic reasons, please wash your hands and use instant hand sanitizer (available at the clinic) before each Halotherapy session.
• Please stay in the Halotherapy treatment room for the whole duration of the session. Use the rest room before the session starts.
• Do not allow your children to touch or throw the salt, as it may irritate their eyes.
• Do not leave your children unattended at any time during your visit.
• Presence of a guardian for children under 12 years of age is required for the duration of a session.
• Please note that parents are financially responsible under the Act for any damage to the clinic property by their children.
• Maintain verbal silence before, during, and after a session in the Halotherapy treatment room. Many people like to meditate or sleep.
• No consumption of food or drinks is allowed in the Halotherapy treatment room.
• All electronic devices must be turned off in the Halotherapy treatment room.
• Refrain from bringing your personal items (e.g. toys, feeding bottles, etc.) into the Halotherapy treatment room.
• Parents, please make sure your children do not bring in any jewelry as it may get buried in the salt.

• The Halotherapy treatment room is equipped with security cameras for your comfort and safety.

Please be aware of our payment policies:

• Complementary/alternative therapies are not covered by OHIP, but may be covered under extended health care plans. All services rendered to a patient are charged directly to the patient.
• Fees are due when services are rendered.
• The time of each appointment is reserved for the client and all appointments cancelled or rescheduled with less than 24 hours notice will be subject to the full charge.